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DU REDCap Support

Logging in to an existing REDCap account

If you don't have a DU REDCap account, please see "Getting access to REDCap."

If you do have a DU REDCap account:

  • Log in at
  • You username is your email address without the attached to the end
    • example username: firstname.lastname
  • Your password is your MyDU password. If needed, you can reset your MyDU password at in the Tools menu-->Account Management to find password reset options).

Help! I can't log into REDCap...

Step 0: Do you have a DU REDCap account? If not, please see "Getting access to REDCap."

Step 1: Be sure that for username, you're entering your DU email address without the attached (firstname.lastname).

  •  I know it seems like we're overemphasizing this step, but it's easy to enter the wrong login when it's late (or early) and you're tired!

Step 2: Test whether you can log into PioneerWeb -- if your PioneerWeb password has expired, you'll need to change your PioneerWeb password before you can log into REDCap.

Step 3: If Steps 1 and 2 don't solve your login problem, please email and explain that you've tried both steps 1 and 2 yet still can't log into your REDCap account.

Help! I'm logged in but can't see my project...

Once you have a DU REDCap account, your PI/project administrator can grant you user rights to view and/or edit the projects you need to access. 

I can't log in on Thursday morning...

DU REDCap performs weekly maintenance every Thursday morning from 6-7am. You won't be able to log into your REDCap account during this time, nor will participants be able to take REDCap surveys. We apologize for the inconvenience, but it's important to keep our REDCap instance up to date and secure!