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DU REDCap Support

Logging in to an existing REDCap account

If you don't have a DU REDCap account, please see "Getting access to REDCap."

If you do have a DU REDCap account:

  • Log in at https://redcap.du.edu/
  • You username is your du.edu email address without the @du.edu attached to the end
    • example username: firstname.lastname
  • Your password is your Pioneerweb password.

Help! I can't log into REDCap...

Step 1: Be sure that for username, you're entering your DU email address without the @du.edu attached (firstname.lastname).

  •  I know it seems like we're overemphasizing this step, but it's easy to enter the wrong login when it's late (or early) and you're tired!

Step 2: Test whether you can log into PioneerWeb -- if your PioneerWeb password has expired, you'll need to change your PioneerWeb password before you can log into REDCap.

Step 3: If Steps 1 and 2 don't solve your login problem, please email it.redcap@du.edu and explain that you've tried both steps 1 and 2 yet still can't log into your REDCap account.

Help! I'm logged in but can't see my project...

Once you have a DU REDCap account, your PI/project administrator can grant you user rights to view and/or edit the projects you need to access. 

I can't log in on Thursday morning...

DU REDCap performs weekly maintenance every Thursday morning from 6-7am. You won't be able to log into your REDCap account during this time, nor will participants be able to take REDCap surveys. We apologize for the inconvenience, but it's important to keep our REDCap instance up to date and secure!