Here are a few common questions about Prospector . . .
How long will it take for me to get the book?
Usually it takes from 3-5 days for Prospector books to arrive. If your book is coming from a library on the Western Slope, it may take up to 7 days to arrive. You will receive an email notice when the book is ready for you to pick-up at the Lending Desk.
How will I be notified when the book arrives?
You will receive an email from University Libraries to your DU email account when your book has arrived.
How long do I have to pick up my book?
The email that you receive notifying you that the item is ready for pick-up will specify this time period; generally, it is 3 days.
What if my book is not available through Prospector?
You can make a request through Interlibrary Loan (ILL). Click here for a Research Guide tutorial on ILL.
Why was my Prospector request cancelled, and what do I do now to get the book I want?
Your Prospector request will be cancelled if the book is checked out, lost, or can be used only in the library. At this point your request will be transferred to another library that has the book available. If no available copy of the book is found, your request will be cancelled and you will be notified by email. The next step would be to request the book through Interlibrary Loan. Interlibrary Loan will search for a library outside of Prospector that owns the book.
Can I renew a Prospector book?
Yes, you have one renewal. You may renew on-line by clicking on View your account or renew books on View Account. Enter the information requested (Name, University of Denver ID number). Click on "Items currently checked out." Click on RENEW ALL or RENEW SELECTED ITEMS. You can also renew by phone at 303-871-3707 or send e-mail to firstname.lastname@example.org.
Can I access an E-Book from a participating library?
No, E-Books are not accessable via Prospector.
Please note: some DVDs, CDs, and videocassettes borrowed through Prospector cannot be renewed.